ISO 13611 is a standard that provides specific requirements for translation service providers. It outlines the procedures and processes that must be in place to ensure the quality of translation services. In this article, we will take a closer look at the key requirements of ISO 13611 and explain how they can help service providers deliver high-quality translations.

1. Competence and qualifications of personnel: According to ISO 13611, translation service providers must ensure that their personnel possess the necessary competence and qualifications to perform their duties. This includes having the appropriate language skills, subject-matter expertise, and training.
2. Management of translation projects: Service providers must establish and implement procedures for managing translation projects, including assessing the requirements of the project, selecting appropriate personnel, and monitoring progress. They must also ensure that any changes to the project are communicated to all relevant parties.
3. Quality assurance: Service providers must have a documented quality management system in place that outlines their quality objectives and the procedures they use to achieve them. This includes procedures for reviewing and revising translations, managing feedback, and addressing non-conformities.
4. Confidentiality and data protection: Service providers must have measures in place to protect the confidentiality and security of client information. This includes ensuring that all personnel are aware of their responsibilities regarding data protection and that they sign confidentiality agreements.
5. Continuous improvement: ISO 13611 requires service providers to continually monitor and improve their services. This includes gathering feedback from clients, tracking performance metrics, and implementing improvements based on the results.

By following the requirements of ISO 13611, translation service providers can establish a framework for delivering high-quality translations that meet the needs of their clients. It can also help them improve their processes and continually refine their services to stay competitive in the market.

If you are a translation service provider looking to obtain ISO 13611 certification, Certly Consulting can help. Our team of experts can guide you through the certification process and provide ongoing support to help you maintain compliance. Contact us today for a free quote.